Get in Touch
Have a question about our products, your order, or anything else? We would love to hear from you.
Email: support@silkbayshop.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Response Time: We typically respond within 24 hours
Frequently Asked Questions
Where do you ship?
We ship worldwide. Shipping times and costs vary by destination.
What payment methods do you accept?
We currently accept PayPal, which also supports credit card payments.
How can I track my order?
You will receive a tracking number via email once your order is shipped.
What is your return policy?
We offer returns within 30 days of delivery for unused items in original packaging.